--- title: Softchoice didn’t downsize—they modernized. description: Discover how Softchoice used data, behavior, and LiquidSpace to modernize workplace strategy—retiring leases and scaling flex with purpose. image: https://resources.liquidspace.com/hubfs/Copy%20of%20%5BTemplate%5D%20Flex%20With...-1.jpg --- [Skip to content](https://resources.liquidspace.com/flex-with-kat-cassin-of-softchoice#main-content) - Solutions STRATEGY - [Workplace Strategist](https://liquidspace.com/workplace-strategist) OPERATIONS - [Transaction Manager](https://liquidspace.com/license-administrator#transactions) - [License Administrator](https://liquidspace.com/license-administrator) - [Workplace Manager](https://liquidspace.com/workplace-manager) ACCESS - [On-Demand Workspace](https://liquidspace.com/flexible-office-space) - [Private Office Space](https://liquidspace.com/dedicated-office-space) INTEGRATIONS - [HRIS User Provisioning](https://liquidspace.com/integrations#hris) - [IWMS Integration](https://liquidspace.com/integrations#iwms) - [SSO & SCIM](https://liquidspace.com/integrations#sso) - [Communication Tools](https://liquidspace.com/integrations#communication) - [BI & Reporting](https://liquidspace.com/integrations#bi) ![Location](https://resources.liquidspace.com/hubfs/Layer_1%20(4).svg) ### Become a host. 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Join the largest global flexible office marketplace [List workspace](https://liquidspace.com/share-office-meeting-space) - [How it Works](https://liquidspace.com/how-it-works) - [Resources](https://resources.liquidspace.com) - [Pricing](https://liquidspace.com/pricing) - [Get demo](https://liquidspace.com/learn-more) [Become a Host](https://liquidspace.com/share-office-meeting-space) [Help](https://support.liquidspace.com/) VIDEO # Softchoice didn’t downsize—they modernized. 3 Min Read |July 7, 2025 Share this video - - - - [mailto:?subject=Softchoice%20didn’t%20downsize—they%20modernized.&body=https%3A%2F%2Fresources.liquidspace.com%2Fflex-with-kat-cassin-of-softchoice](mailto:?subject=Softchoice%20didn’t%20downsize—they%20modernized.&body=https%3A%2F%2Fresources.liquidspace.com%2Fflex-with-kat-cassin-of-softchoice) ###### Stay one step ahead! **Subscribe now.** ![formicon](https://resources.liquidspace.com/hubfs/Liquidspace-theme/images/formicon.svg) In this premiere episode of **Flex With**, LiquidSpace’s Sarah Anderson sits down with **Kat Cassin**, Workplace Associate at Softchoice, a WWT company, to unpack how they flipped the script on traditional real estate—and built a people-first workplace strategy that actually works. No buzzwords. No nostalgia. Just real talk about what it takes to lead flex at scale. And why Softchoice made the leap from leases to flexibility—before it was trendy.   ## In this episode see: - How Softchoice retired 16 leases from a 30-location portfolio—and replaced them with flexible, data-driven options. - Why they stopped planning around headcount—and started designing around behavior. - How real-time usage data helps decide where to show up, when to invest—and when to hold back. - Why it’s not lease or flex—but lease plus flex—and how a hub-and-spoke model unlocks greater choice and control. - How a simple Teams channel and one monthly ritual sparked a more connected hybrid culture.   > ### “We’re not sitting back waiting to see what the future of work looks like—we’re helping build it.” ### — Kat Cassin, Workplace Associate at Softchoice, a WWT company ### Key takeaways: - Flexibility isn’t about shrinking—it’s about modernizing. - The workplace model of the future is driven by behavior, not assumptions. - Softchoice found success by starting small, testing smart, and scaling fast. - Culture, clarity, and cost savings are all possible with the right tools—and the right partner. [Read the full case study →](https://resources.liquidspace.com/inside-softchoice-flex-workplace-strategy) ### About the series **Flex With** is a candid conversation series by LiquidSpace, hosted by **Sarah Anderson**, Senior Success Manager. In each episode, Sarah sits down with enterprise workplace pioneers who are leading the shift—away from rigid, office-first norms toward more flexible, people-centered ways of working. She dives into the real stories behind this transformation: how these leaders are reimagining their office portfolios, empowering distributed teams, and creating inclusive, scalable workplace strategies that actually work. This isn’t about theory. It’s about what’s happening right now—on the ground, in practice, and at scale. **Watch and share—**because the future of work deserves better stories. #### Related Resources [![Exit, Test, Invest: A F100 Telecom’s Case for Data-Led Portfolio Strategy.](https://resources.liquidspace.com/hubfs/case-study-telecom.png)](https://resources.liquidspace.com/f100-case-for-data-led-portfolio-strategy) July 7, 2026 ###### [Exit, Test, Invest: A F100 Telecom’s Case for Data-Led Portfolio Strategy.](https://resources.liquidspace.com/f100-case-for-data-led-portfolio-strategy) The Challenge A hybrid policy exposed a mismatch between the company’s real estate footprint and... [Read more](https://resources.liquidspace.com/f100-case-for-data-led-portfolio-strategy) [![The pre-2020 lease tail: why this renewal cycle is different.](https://resources.liquidspace.com/hubfs/Content-Thumbnails-4.png)](https://resources.liquidspace.com/the-pre-2020-lease-tail-why-this-renewal-cycle-is-different) June 8, 2026 ###### [The pre-2020 lease tail: why this renewal cycle is different.](https://resources.liquidspace.com/the-pre-2020-lease-tail-why-this-renewal-cycle-is-different) The first wave of pre-2020 lease expirations has cleared. Most portfolios extended, bridged, or... 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[Read more](https://resources.liquidspace.com/the-forecast-is-broken) [![liquidspace](https://resources.liquidspace.com/hubfs/Liquidspace-theme/images/liquidspace-full-light_footer.svg)](https://liquidspace.com/) [Contact Us](https://liquidspace.com/learn-more) GET STARTED - [Book Demo](https://liquidspace.com/learn-more) - [Find Workspace](https://liquidspace.com/search) - [Become a Host](https://liquidspace.com/share-office-meeting-space) STRATEGY - [Workplace Strategist](https://liquidspace.com/workplace-strategist) ACCESS - [On-Demand Workspace](https://liquidspace.com/flexible-office-space) - [Private Office Space](https://liquidspace.com//dedicated-office-space) OPERATIONS - [Workplace Manager](https://liquidspace.com/workplace-manager) - [License Administrator](https://liquidspace.com/license-administrator) - [Transaction Manager](https://liquidspace.com/license-administrator#transactions) ENTERPRISE SECURITY - [Data Security](https://liquidspace.com/data-security#data-security) - [Privacy Protection](https://liquidspace.com/data-security#privacy-protection) - [Compliance](https://liquidspace.com/data-security#compliance) INTEGRATIONS - [HRIS User Provisioning](https://liquidspace.com/integrations#hris) - [IWMS Integration](https://liquidspace.com/integrations#iwms) - [SSO & SCIM](https://liquidspace.com/integrations#sso) - [Communication Tools](https://liquidspace.com/integrations#communication) - [BI & Reporting](https://liquidspace.com/integrations#bi) RESOURCES - [How it Works](https://liquidspace.com/how-it-works) - [Pricing](https://liquidspace.com/pricing) - [Blog](https://resources.liquidspace.com) - [Case Studies](https://resources.liquidspace.com/tag/case-study) - [FAQ](https://liquidspace.com/faq) GET STARTED - [Book Demo](https://liquidspace.com/learn-more) - [Find Workspace](https://liquidspace.com/search) - [Become a Host](https://liquidspace.com/share-office-meeting-space) STRATEGY - [Workplace Strategist](https://liquidspace.com/workplace-strategist) ACCESS - [On-Demand Workspace](https://liquidspace.com/flexible-office-space) - [Private Office Space](https://liquidspace.com//dedicated-office-space) OPERATIONS - [Workplace Manager](https://liquidspace.com/workplace-manager) - [License Administrator](https://liquidspace.com/license-administrator) - [Transaction Manager](https://liquidspace.com/license-administrator#transactions) ENTERPRISE SECURITY - [Data Security](https://liquidspace.com/data-security#data-security) - [Privacy Protection](https://liquidspace.com/data-security#privacy-protection) - [Compliance](https://liquidspace.com/data-security#compliance) INTEGRATIONS - [HRIS User Provisioning](https://liquidspace.com/integrations#hris) - [IWMS Integration](https://liquidspace.com/integrations#iwms) - [SSO & SCIM](https://liquidspace.com/integrations#sso) - [Communication Tools](https://liquidspace.com/integrations#communication) - [BI & Reporting](https://liquidspace.com/integrations#bi) RESOURCES - [How it Works](https://liquidspace.com/how-it-works) - [Pricing](https://liquidspace.com/pricing) - [Blog](https://resources.liquidspace.com) - [Case Studies](https://resources.liquidspace.com/tag/case-study) - [FAQ](https://liquidspace.com/faq) © LiquidSpace, 2026 [Terms of Use](https://liquidspace.com/terms/terms-of-use) [Privacy Policy](https://liquidspace.com/terms/privacy-policy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Pippa Peterson", "url" : "https://resources.liquidspace.com/author/pippa-peterson" }, "dateModified" : "2025-10-09T16:56:06.399Z", "datePublished" : "2025-07-07T08:45:00.000Z", "headline" : "Softchoice didn’t downsize—they modernized.", "image" : [ "https://resources.liquidspace.com/hubfs/Copy%20of%20%5BTemplate%5D%20Flex%20With...-1.jpg" ], "mainEntityOfPage" : { "@id" : "https://resources.liquidspace.com/flex-with-kat-cassin-of-softchoice", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://resources.liquidspace.com/hubfs/01Horiz-01Standard-01Navy@2x%20(1)-1.png" }, "name" : "LiquidSpace" } } ``` ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "caption" : { "@type" : "MediaObject", "contentUrl" : "https://resources.liquidspace.com/media-transcripts/191269039289/en.vtt", "inLanguage" : "en", "name" : "en Captions" }, "contentUrl" : "https://stream.mux.com/gq01k1hFFGWoGxiHIfKNZu91V5kYpazekFuVVGvnA7a00/capped-1080p.mp4", "dateModified" : "2025-11-28T21:50:40.274Z", "description" : "In this episode of Flex With, Kat Cassin shares how Softchoice transitioned from nearly 30 rigid office leases to a dynamic, data-driven workplace strategy centered on flexibility—with LiquidSpace as a key partner.\n\nBefore the pandemic, Softchoice operated with a traditional model: one desk per person, static leases, and limited adaptability. Recognizing early signs of change, they redefined space as a strategic asset—not just a cost. Flexibility became the foundation, not just for employees, but for the business itself.\n\nCase in point: Atlanta. A large, underused lease was replaced with multiple workspace options across submarkets via LiquidSpace. The team explored, chose what worked best, and engagement soared. New York followed, gaining metro-wide access for distributed teams and dramatically improving connection.\n\nWith three years of usage data, Softchoice can now forecast needs with precision, make faster real estate decisions, and blend “lease + flex” for scalable success. They’ve embedded flex into onboarding, fostered a culture of feedback, and built community through monthly “LiquidSpace Legends” chats.\n\nOperationally, onboarding is faster, admin is simpler, and budgeting is clearer. Most importantly, employee satisfaction continues to rise.\n\n“It’s not about waiting for the perfect plan—just start, test, and learn,” says Kat.\n\nIt’s a future-forward approach, grounded in partnership and proof—not theory.", "duration" : "PT7M9.421S", "height" : 1080, "name" : "Softchoice ditched rigid leases for a data-driven flex strategy with LiquidSpace—boosting access, agility, and employee satisfaction. From Atlanta to NYC, they’re scaling smart, engaging teams, and proving the power of “lease + flex” in action.", "thumbnailUrl" : "https://4810033.fs1.hubspotusercontent-na1.net/hubfs/4810033/Final%20Flex%20With%20-%20Kat%20Cassin%20-%20June%202025-2.mp4/medium.jpg", "uploadDate" : "2025-06-11T19:20:22.533Z", "width" : 1920 } ```